We are thrilled you have chosen to call IU Indianapolis home, and our staff is here to support you while you navigate living on campus. This page has several resources you will need, including all residential policies and procedures. Please don’t hesitate to reach out to us directly if you can’t find what you’re looking for.
Taking care of housing business
Submit a work order
To report a maintenance issue or concern, please complete the work order request form below. Our team aims to follow up on maintenance concerns in the order they are received and dependent on priority. You can visit your community office to follow up on the status of a non-emergency maintenance issue.
In the event of an EMERGENCY maintenance issue, please contact the RA on duty.
Please contact University Information Technology Services (UITS) Support Center for assistance in accessing IU Secure, eduroam or IU DeviceNet. Phone, email, and chat support is available 24/7.
Community offices, RA on duty information, and emergency information
Your community office in your building can help you with a work order, lock-out assistance, lost or non-working CrimsonCard, pick up a package or oversized mail, and information about programs and events.
During the academic year, all community office desks in our four residence halls are open Monday–Friday, 9 a.m.–9 p.m., and Saturday–Sunday, noon–4 p.m. This excludes holidays and break periods.
Ball Hall
1226 W. Michigan St.
Indianapolis, IN 46202
University Tower
911 W. North St.
Indianapolis, IN 46202
North Hall
820 W. North St.
Indianapolis, IN 46202
Riverwalk Apartments
1354 Hine St., Suite 144
Indianapolis, IN 46202
Ball Hall
317-220-3397
University Tower
317-414-2759 or 317-414-9929
North Hall
317-612-7022
Riverwalk
317-414-9825 or 317-414-2357
- IU Police Department: 317-274-7911
- Download the Guardian Safety App for IU Notify alerts, a safe walk timer, quick access to 911, and more.
- Safewalk escort, where an officer will walk you from one location to another on campus whenever you request it. 317-274-SAFE (7233)
- Submit a public safety report online. You can make an anonymous report, report lost keys or missing property, and more.
- Concerned about one of your peers? Submit a concerned persons report, and staff on the Behavioral Consultation Team will follow up.
- Interpersonal violence prevention resources. Confidential and non-confidential resources on campus and in the community are available should you need them.
- Resources to meet your basic needs can be found at go.iu.edu/helpmeroar.
- Explore the wellness directory for student health and wellness programs and resources available on campus and online.
- Submit a bias incident report.
- Report an incident.
Sending and receiving mail
You can use your new address for both mail and packages. If you receive a package, it will be delivered to the community desk, and you will receive an email informing you there is a package for pickup. Reminder: Anything with monetary value should be sent by registered mail.
In each residence hall, students will be notified of package mail via their IU email address. For letters and other paper mail, residents in University Tower, North Hall, and Ball Hall will receive an email notification.
For Riverwalk Apartment residents, mail is delivered to the Outdoor Parcel Lockers located near Suites 144, 150, and 170.
Please be sure to check periodically for paper mail. Any unclaimed mail left in parcel lockers will be discarded at the end of the academic year.
University Tower address
Student’s name
911 W. North St.
Room number
Indianapolis, IN 46202
North Hall address
Student’s name
820 W. North St.
Room number
Indianapolis, IN 46202
Ball Hall address
Student’s name
1226 W. Michigan St.
Room number
Indianapolis, IN 46202
Riverwalk Apartments address
Student’s name
Street address (provided to you on your key envelope upon move-in)
Room number
Indianapolis, IN 46202
It is important you update your mailing address prior to any change of residence to avoid mail and package delays. To ensure that your mail is forwarded, a change of address form or card must be filed with the U.S. Postal Service at least two weeks prior to your departure. Housing and Residence Life should be advised of your forwarding address and all publishers you have subscribed to. Updates may be completed through an online form with the U.S. Postal Service and the Registrar.
IU Indianapolis TV and phone
Living on campus gives you access to Xfinity On Campus, a streaming IPTV service, at no cost to you. It includes all the apps for our channel lineup, allowing you to watch your favorite tv shows in between studying. Because of this service, traditional cable TV is no longer available in the halls.
Learn how to connect to streaming entertainment with help from UITS, and explore Xfinity On Campus online.
IU ResLife Cinema
This streaming movie service allows you to vote on what movies are available. Visit IU ResLife Cinema to get logged in and watch the latest movies today!
Landline phones
While the phone line is not automatically activated, you can get information online about requesting a landline through UITS.
Campus breaks
You may stay on campus during fall break (October), Thanksgiving break (November), and spring break (March) each academic year. No additional registration is required, and there are no fees for staying during these breaks.
Please note: University offices close and dining hours may be affected during breaks, so plan ahead for any services you may need.
Check your IU email or the campus calendar for regular break information updates.
Winter break information
Community desks will be closed, and package pickup will be unavailable during the break. Desks will close Dec. 19 at 9 p.m. Regular desk hours will resume on Jan. 8 at 8 a.m.
If you want to stay on campus for winter break, residents in University Tower, North Hall, and Ball Hall will need to register for a winter break stay. There is no additional charge for a break stay, but registration is required.
- Access the registration form via the housing portal after Thanksgiving break.
- After submitting the form, a housing staff member will contact your IU email notifying you of your request status and providing additional information.
- Tower Dining will be closed for winter break, so residents will need to supply their own food or obtain food from Paws’ Pantry.
Residents in the Riverwalk Apartments do not need to register for a winter break stay.
- Clean your space and remove any prohibited items. Housing and maintenance staff will enter rooms for health and safety checks and to replace furnace filters. Make sure your space is clear for easy access.
- Take out all trash and remove any perishable food.
- Lock your door(s) before you leave.
- If there is a vacant space in your room, a new roommate will move in starting 9 at 9 a.m. Clear the space of all items and return furniture to its original position. Failure to do so may result in a fine, and your belongings may be moved.
- You will receive a notification if you are assigned a new roommate.
- Do not leave fish unattended over break. Take them with you or arrange an alternative location.
- If you are leaving your car, lock it, remove valuables, and display your parking permit.
If you are moving out during winter break or not returning to campus for the spring semester, you must cancel your housing contract through the housing portal to avoid spring semester charges. You can submit the cancellation form in advance of your move-out day.
To cancel:
- Log in to the housing portal.
- Select the “Housing Forms”
- Complete the “Contract Cancellation Form.”
To review cancellation details, including fees, refer to our sample housing contract.
Note: Students must be enrolled full-time (minimum 12 credit hours) to maintain on-campus housing eligibility.
Summer housing information
Any Indiana University student from any IU campus may apply for summer housing at IU Indianapolis. You do not need to be enrolled in summer classes, but you must have an IU ID number and an active account to apply.
Job opportunities
Housing and Residence Life offers several student leadership and employment opportunities to help you build your resume and build connections.